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Same-Day Dispatch Orders are usually shipped within 30 hours and delivered within 30–72 hours after your payment is confirmed.
Delivery Fees Delivery fees outside Dubai will be shown at checkout based on your location. To avoid delays, please provide your complete delivery address and contact number, or message us directly on WhatsApp: +971 55 850 1828
Out-of-Stock Items If an item is unavailable, our team will inform you directly.
Payment Method Payments are not made on the website. Once you place your order, we will send you a secure payment link via WhatsApp.
Order Dispatch Orders will be dispatched within 24 hours after payment is completed.
Payment Confirmation Once your payment is received, we’ll send you a confirmation on WhatsApp within 24 hours.
Damaged or Wrong Items Please check your order as soon as it arrives. If anything is damaged, defective, or incorrect, contact us immediately so we can fix the issue.
Order Changes & Cancellations You can request changes to your order within 24 hours. Once payment is made, refunds are not available, but you can exchange your item for something else.
To exchange an item, return the original product first. Once the return is accepted, you can place a new order for the replacement item.
Import Duties & Shipping We currently ship within the UAE only. We use trusted third-party couriers. Once your order is handed over to the delivery company, we are not responsible for any delays or issues during transit.